Privacy Policy

Last updated: 31 October 2026

This Privacy Policy explains how AUREX COMMERCE LTD, trading as Aourex, uses personal data when you visit https://aourex.com or buy from us. We handle personal data in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are AUREX COMMERCE LTD is the controller of your personal data. We are registered in England and Wales under company number 16936106. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: info@aourex.com. Telephone: +44 7460 671266.

2. The data we collect We may collect: - contact and identity data, such as your name, email address, telephone number and billing country - order data, such as the products you buy, order numbers, delivery details and your consent to immediate delivery - payment data, limited to payment status, transaction references and similar details sent to us by our payment providers. We do not store your full card details - technical data, such as your IP address, browser and device type, and pages visited - support data, such as messages you send to us - security and fraud-prevention data, such as the results of verification checks

3. Where we get data Most data comes from you when you place an order or contact us. Some comes from your browser or device, and some comes from our payment providers and security tools, for example confirmation that a payment succeeded.

4. How we use your data and our lawful bases We use personal data to: - process orders and deliver products (contract) - provide customer support and handle refunds (contract and legitimate interests) - detect and prevent fraud and keep our website and payments secure (legitimate interests) - keep accounting and tax records and meet other legal duties (legal obligation) - improve our website and services (legitimate interests) - set non-essential cookies and send marketing emails, if we do so (consent) Where we rely on legitimate interests, we balance them against your rights and interests. If you do not give us the data we need to process an order, we may not be able to supply the product.

5. Automated checks We use automated tools to help assess the risk of fraud when an order is placed. A member of our team may review orders that are flagged. If an order cannot be verified, we may cancel it and refund the payment. You can contact us if you think a decision was wrong.

6. Who we share data with We share personal data only where needed with: - payment providers that process your payment - email, hosting and website service providers - fraud-prevention and security service providers - software vendors, only where needed to provision a business subscription to your organisation - professional advisers, accountants and insurers - regulators, courts and law enforcement bodies, where the law requires These providers act on our instructions or as independent controllers under their own privacy policies. We do not sell your personal data.

7. Business subscriptions If you buy a business subscription, we may ask for organisation details, such as a domain or an administrator's email address, so that we can provision it. Your organisation's use of the vendor's service, and the data held in that service, are governed by the vendor's terms and privacy notices and not by Aourex.

8. International transfers Some of our providers are based outside the United Kingdom. Where we transfer personal data abroad, we use safeguards required by law, such as UK adequacy regulations, the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses.

9. How long we keep data We keep order and accounting records for 6 years, as required for tax and accounting purposes. We keep other data only for as long as needed for the purposes in this policy, for example to answer support requests or deal with disputes, and then delete or anonymise it.

10. Your rights Under data protection law you have the right to: - access your personal data - have inaccurate data corrected - ask for your data to be erased, in some cases - ask us to restrict our use of your data, in some cases - object to processing based on legitimate interests - receive your data in a portable format, in some cases - withdraw consent at any time, where we rely on consent To use these rights, email info@aourex.com. We may need to confirm your identity first. We normally reply within one month.

11. Marketing We send marketing emails only where you have agreed or where the law allows. Every marketing email includes a way to unsubscribe. Service emails about your order, such as delivery and refund messages, are not marketing.

12. Cookies We use cookies and similar technologies as described in our Cookie Policy.

13. Security We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and restricted access. Card payments are handled by our payment providers, which are required to follow PCI DSS. No online service can be completely free of risk, so please keep your email account secure.

14. Links to other websites Our website may link to the websites of software vendors and others. They have their own privacy policies, and we are not responsible for them.

15. Children Our website is not intended for people under 18, and we do not knowingly collect their personal data.

16. Complaints If you have a concern, please contact us first at info@aourex.com so that we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

17. Changes to this policy We may update this policy from time to time. The date at the top shows when it was last changed.

18. Contact us Email: info@aourex.com Telephone: +44 7460 671266 AUREX COMMERCE LTD (trading as Aourex), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom