Fraud Prevention and Order Verification

1. Why we verify orders Digital products are delivered by email within minutes and cannot be handed back like physical goods, so they are a frequent target for payment fraud. To protect our customers, card owners, payment providers and Aourex, we check orders before and after delivery.

2. The checks we carry out - payment authentication, such as 3-D Secure, where your card issuer asks for it - matching of billing details with the payment method - review of the email address, device and connection details used for the order - review of order patterns, such as unusual quantities or repeated payment attempts Most checks are automated and take only seconds. Some orders are reviewed by a member of our team.

3. Manual security review If an order is flagged, delivery may be held for a manual security review of up to 24 hours. We will contact you by email if we need more information. Many reviews finish much sooner.

4. What we may ask you for - confirmation that you placed the order - the name on the payment method and the billing address - a photo or screenshot showing that the payment method belongs to you, with the middle digits of the card number covered and the security code hidden - your order number and the email address used at checkout We ask by email from an address at aourex.com. You can also write to info@aourex.com to confirm that a request is from us.

5. What we will never ask for We will never ask you for your full card number, card security code, card PIN, or the password of your email or software vendor account, whether by email, message or telephone. If you receive such a request that appears to come from us, please do not reply and tell us at info@aourex.com.

6. If we cannot verify an order If we cannot complete verification, or we have reasonable grounds to believe that an order is fraudulent, we may cancel it. If the order has been paid, we will refund the payment to the payment method used for the order. We may also decline later orders that use the same details.

7. Protecting card owners If you see a payment that you do not recognise, please contact your bank and email us at info@aourex.com with the order details so that we can help. Payments appear on card statements as Aourex or AUREX COMMERCE LTD.

8. Staying safe - Buy only from https://aourex.com. - Keep your email account secure, because licence keys and activation details are delivered by email. - Be careful with messages that ask for payment or personal details and appear to come from us. If in doubt, contact us.

9. Our approach Most orders are placed by legitimate customers. Our checks are designed to cause as little delay as possible while keeping payments and customers safe.

10. Contact us Email: info@aourex.com Telephone: +44 7460 671266 We reply within 24 hours, 7 days a week.